Contact our customer service
You may contact our customer service through the email or via helpline +351 256 798 088, Monday to Friday, from 9h00 to 18h00 (GMT).

Countries that can buy online
Currently you can buy online from any country all over the world. If you have any question, please contact our customer service.

Defective products
At Northtwine, all items sold are in perfect conditions. If you receive exceptionally a defective item, you should contact our customer service.

Incorrect products
If you receive, exceptionally, a product that does not match with your request, please contact our support department.

Returns and exchanges
At Northtwine, we gladly accept returns and exchanges, just contact us within 14 days of delivery and ship items back to us within 30 days of delivery.

Shipping costs
The shipping costs that Northtwine charges on each order are calculated based on weight and destination. In orders weighting more than 2 kg, please contact our customer service for more informations.